Tuesday, October 9, 2012

Problems with Concord Management? Try the BBB!

Below is a post from over a year ago.  Checking today on the BBB site shows that this 3rd rate management firm has dropped a bit in their rating.  It is now only a B+ which is far above what they deserve.  Not surprising is that 'Service' is their biggest source of complaints.  If you check individual properties managed by Concord some get an F rating (ie:  Heather Glenn Apts, Fort Walton Beach),

Reason for Rating:Factors that lowered Concord Management, LTD's rating include:
37 complaints filed against business
Sales Issues 1
Billing / Collection Issues 7
Problems with Product / Service 29
Complaints 37

 * * * Below is the 'old' post * * *
Since bouncing complaints up the food chain at Concord produces no results you might consider that Concord Management, LTD, is a BBB Accredited Business since 02/01/1997. They have an undeserved A- rating and you can complain to the BBB about many consumer issues with Concord.  Those renting from Concord will be best served by a BBB complaint, Owners might also give it a try.

Concord Management Customer Complaints Summary:
30 closed with BBB in last 3 years with 19 closed in last 12 months
Complaint Type
Advertising / Sales Issues 1
Billing / Collection Issues 7
Problems with Product / Service 22

The BBB is easy to contact to either file a complaint or look up their history of complaints. (online at:  http://orlando.bbb.org/)

Once filed your complaint will be forwarded to Concord within two business days. They will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when receivedt (or notified that we received no response). Complaints are usually closed within 30 calendar days.

Concord Management, LTD
(407) 741-8600 Fax: (407) 975-9109
PO Box 940729, Maitland, FL 32794-0729
Contact Information:
Mr. Ed Kleiman (President)
Mr. Michael S. Yonge (Executive Vice President)
Mr Andrew Frye (Director of Credit and Collections)